“I know the outcomes for which I am accountable.”*

It is common for people to be treated as though they are unable to think for themselves, and thus they require a set of steps so specific that they will know exactly what to do, versus employing their ideas, instincts, and intelligence. When the steps of a role become primary, they become the outcome. This can be a dangerous position for any individual, team, or organization. The result is a lot of energy and activity, but very little productivity.

What will one see when this item is low?

• Steps are strictly enforced, but achieving results becomes secondary
• Compliance (following rules) becomes the individual’s measure for success
• People don’t exhibit a sense of passion for the broader reason of their job

What will one see when this item is high?

• An internal sense of real accomplishment   
• Freedom to try new means and tools to reach higher performance levels
• Real “outcome” measures are established and discussed

What can the leader do to increase engagement around this item?

• Define the real outcomes for every team member and role
• Measure outcomes and related results and performance
• Provide guidance around possible ways to produce the right outcomes
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*This item is one of the 9 EE2.0™ Items that comprise the Overall Engagement Index.